Unisys Off Campus Drive for Service Desk Associate (International Voice Support) in Bangalore

20 vacancies

20,000 - 40,000

Unisys is hiring for the post of Service Desk Associate (International Voice Support) in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Unisys

Job Location: Bangalore

Job Role: Service Desk Associate (International Voice Support)

Experience: 1-4 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight

Required Qualification's:

A minimum of a PUC and above or equivalent with English as the primary language
1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

How To Apply:

Visit the official website/ click on given link below
Fill all the application details
Upload the updated Resume

Application Link: APPLY NOW

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