Unisys Off Campus Drive for Service Desk Team Lead in Bangalore

Unisys is hiring for the post of Service Desk Team Lead in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Unisys

Job Location: Bangalore

Job Role: Service Desk Team Lead

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Manage team of 15 analysts.
• Responsible for handling the service desk issues
• People management and development.
• Training/Mentoring: Formalizing the training plan on a monthly basis and documenting it.
• Ensuring all SLA’s are met.
• Publish monthly progress reports
• Track and define common theme problems
• Identify and implement corrective actions.
• Managing day to day workload, prioritizing when necessary
• Handle escalations and work towards minimizing them
• Driving and managing periodic shift/project level initiatives

Job Role:

• Proficient in Hardware, Networking and Microsoft Office Skills.
• Good knowledge of  the ITSM tool
• SLA Management
• Proven ability to work with little supervision and identify issues requiring escalation
• ITIL knowledge would be an advantage
• Strong communication skills ,both spoken and written
• Ability to handle the team, coach, guide and instill responsibility .
• Customer Focused.
• Self disciplined and flexibility.
• Self starter/ self motivated
• Time and Conflict management.
• Ability to work with little supervision and identify issues requiring escalation.
• Ability to learn processes and procedures applicable to the account.

Core Competencies:

• Accuracy/Attention to Detail
• Computer-Based Customer Support Tools
• Conflict Management
• Customer Service Management
• Customer Support Function
• Flexibility & Adaptability
• Follow-up
• General Computer Competencies
• Hardware Infrastructure
• Initiative
• ITIL (Information Technology Infrastructure Library)
• Oral Communications
• Problem Solving
• Service Request Management Process
• Technical Troubleshooting
• Think Like the Customer
• Tolerance for Stress

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link : APPLY NOW