Wipro Off Campus Drive for L1 Tech Support Engineer in Bangalore

Wipro is hiring for the post of L1 Tech Support Engineer in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Wipro 

Job Location: Bangalore

Job Role: L1 Tech Support Engineer

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Graduate 

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Job Role & Responsibilities:

• Handles direct customer inquiries
• Provides technical support to customers. 
• Troubleshoots and repair solutions. Understand network architecture required to support  VoIP services.  
• Recommends network hardware, software and design elements.  
• Answers technical questions, solve technical problems and suggest appropriate workarounds.
• Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
• Handles and resolve customer inquiries, questions, complaints, and  concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Required Skills:

• Accuracy and attention to detail
• Excellent written language and comprehension
• Aptitude to comprehend articles and good analytical skills
• Ability to multitask
• MS Excel
• Neutral Voice and Accent and call management
• Process Knowledge

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW