Wipro Walk-in Drive for Associates – Back Office – Non-Voice (US HR Operation) in Gurgaon

Wipro is hiring for the post of Associates – Back Office – Non-Voice (US HR Operation) in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Wipro

Job Location: Gurgaon

Job Role: Associates – Back Office – Non-Voice (US HR Operation)

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: BA/ B.Com/ B.Sc, BBA/ BCA/ MA, M.Com, part-time MBA.

Job Responsibilities:

• Fielding all incoming help requests from clients via telephone and/ or emails in a courteous manner.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
• Resolve client queries as per the SLAs defined in the contract.
• Follow standard processes and procedures to resolve all client queries.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Qualification's Skills:

• Good Communication skills.
• Basic knowledge of MS Office & Excel.
• Only Non-Tech graduate – BA/ B.Com/ B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part-time MBA. (B.Tech/ M.Tech/ Full Time MBA – are not eligible).

Wipro Walk-in Drive Time&Address:

• 12th April 2024,11.30 AM – 2.00 PM

  Building 2, Candor Tech Space, IT/ ITES, SEZ, Tikri, Sector-48, Gurgaon – 122001