ZOHO off Campus Drive for Technical Support Engineer in Chennai

ZOHO is hiring for the post of Technical Support Engineer in Chennai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: ZOHO 

Job Location: Chennai

Job Role: Technical Support Engineer

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Description:

• Answer customer queries about product features and capabilities through phone, e-mail & chat.
• Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
• Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
• Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
• Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
• Consistently meet SLA and other key performance metrics.

Requirements:

• Excellent verbal and written English communication skills
• Attention to detail and a strong desire to learn
• Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
• Should be flexible with all modes of Support - Email, Live chat and Calls
• Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
• Basic knowledge of Networking and Active Directory.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW